These Terms of Service (“Terms”) govern your use of the services provided by USA Couriers, Inc (“Company,” “we,” “us,” or “our”). By using our courier, delivery, or logistics services (“Services”), you (“Customer,” “you,” or “your”) agree to be bound by these Terms.

1. Acceptance of Terms

By scheduling, requesting, or accepting a delivery, you agree to these Terms and any related policies or documents referenced herein.

2. Services Offered

USA Couriers provides same-day, scheduled, and overnight delivery of parcels and freight within the United States and On-board courier services worldwide. Specific services and service levels may vary by location and shipment type.

3. Customer Responsibilities

  • You must provide accurate information about the shipment, including weight, dimensions, contents, and delivery address.
  • You must ensure the shipment complies with all local, state, and federal laws.
  • You are responsible for proper packaging to ensure safe transport.
  • You must provide accurate delivery contact information including name, phone and complete address.

4. Prohibited Items

We do not transport:

  • Hazardous materials (unless properly disclosed and permitted under DOT regulations)
  • Illegal substances or contraband
  • Explosives, Firearms and ammunition (unless permitted by law and properly declared)
  • Live animals (except as expressly agreed upon)
  • Perishable items without appropriate packaging

We reserve the right to inspect any item and refuse delivery of any package at our discretion.

5. Delivery Times

Delivery times are estimates and not guaranteed unless otherwise specified in a written agreement. Delays may occur due to weather, traffic, or unforeseen circumstances.

6. Fees and Payment

  • All fees must be paid in full before delivery unless otherwise agreed in writing.
  • Late payments may incur interest and additional charges.
  • Prices are subject to change without notice but will not affect confirmed orders.

7. Limitation of Liability

  • Our liability for loss or damage to a shipment is limited to $100 or the declared value, whichever is less, unless additional insurance is purchased.
  • We are not liable for delays or loss caused by acts of God, force majeure, airlines, government action, or customer error.

8. Claims

  • Claims for lost or damaged shipments must be reported within 24 hours of delivery.
  • All claims must include photographic evidence clearly showing:
    • Damage to the outer packaging
    • Damage to the contents/items inside the package
  • Failure to report within the specified time frame or to provide sufficient documentation may result in denial of the claim.

9. Insurance

Optional insurance is available upon request. Claims exceeding our standard liability limit will only be honored if appropriate insurance was purchased prior to delivery.

10. Cancellations and Refunds

  • Cancellations must be made at least 2 hours prior to scheduled pickup for a full refund.
  • No refunds will be issued for completed deliveries or missed pickups due to customer absence.

11. Privacy

We collect and store customer data in accordance with our Privacy Policy. We do not sell your personal information to third parties.

12. Governing Law

These Terms are governed by the laws of the State of Massachusetts, without regard to its conflict of law principles. Disputes shall be resolved in the state or federal courts located in Middlesex, Boston, Massachusetts.

13. Modifications

We reserve the right to modify these Terms at any time. Continued use of our Services constitutes acceptance of any updates.

14. Contact Information

USA Couriers
1320 Centre St, #202

Newton, MA, 02459
Phone: 617-332-3331
Email: customerservice@usacouriers.com
Website: www.usacouriers.com